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STAFF MALAY

OFFICIAL WEBSITE
Department of Industrial Development & Research

7th & 8th Floor, Block C, Wisma Tun Fuad Stephens
88300 Kota Kinabalu, Sabah, Malaysia
Tel: 6-088-214866, 215035, Fax: 6-088-257814, 216698
E-mail: didr@sabah.gov.my

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Last Update: 17 Apr 2017

Policy and Client's Charter

POLICY

Policy / Objective

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Main Policy (Malay)

Notes

download Main Policy

Pamphlet

download Main Policy

Vision, Mission & Objective

download Vision, Mission, Objective

Quality Policy

download Quality Policy

Quality Objective

download Quality Objective

ICT Security Policy (DKICT) (Malay)

download ICT Security Policy


CLIENT'S CHARTER & ACHIEVEMENT

Client's Charter

download Charter

We are committed to providing customers with friendly and efficient services as follows:-
 

  • To process completed applications for State Government Approval (SGA) and Federal Manufacturing License (FML) within four (4) weeks (20 working days);
  • To provide information related to approved manufacturing projects within three (3) working days;
  • To organize two (2) investment seminars annually;
  • To promote Sabah-Made products through five (5) exhibitions annually;
  • To provide the Sabah Business Situation Index twice annually;
  • To organise four (4) food technology courses for entrepreneurs annually; and
  • To process bills for payment within five (5) working days for submission to the State Treasury Department.

Client's Charter Achievement

Year 2016   download Performance

Year 2015   download Performance

Online Services Transaction

Year 2016   download Online Services Transaction

Year 2015   download Online Services Transaction


If a client is not satisfied with the service and delivery of services received, please send us your feedback and complaints to:

Director
Department of Industrial Development & Research (DIDR)
7th & 8th Floor, Block C, Wisma Tun Fuad Stephens
88300 Kota Kinabalu, Sabah, Malaysia
Tel: 6-088-214866, 215035, Fax: 6-088-257814, 216698, E-mail:  DIDR Email


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